SIAM Administrator Job at 2T Consulting, Blue Bell, PA

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  • 2T Consulting
  • Blue Bell, PA

Job Description

Job Summary

We are seeking a SIAM Administrator with strong expertise in SIAM frameworks, ITIL processes, and multi-vendor service management. The role is responsible for governing end-to-end service integration, ensuring seamless delivery across IT towers, and driving service excellence in a complex vendor ecosystem.

Required Skills
  • Strong knowledge of SIAM frameworks and methodologies
  • Good understanding of ITIL v3 / ITIL 4
  • Experience in multi-vendor service management
  • Hands-on experience with ITSM tools (ServiceNow preferred)
  • Knowledge of IT infrastructure, applications, and cloud (Azure/AWS)
  • Understanding of service integration across multiple IT towers
  • Exposure to DevOps and Agile environments (preferred)
Roles & Responsibilities
  • Design and maintain the SIAM operating model and governance framework.
  • Manage end-to-end service integration across multiple vendors and IT towers.
  • Define and enforce SLAs, OLAs, KPIs, and governance standards.
  • Oversee Incident, Problem, Change, and Release Management across providers.
  • Act as a single point of accountability for service delivery across vendors.
  • Coordinate service reviews, governance meetings, and escalations.
  • Resolve cross-vendor issues and ensure seamless collaboration.
  • Drive Continual Service Improvement (CSI) and process maturity.
  • Support vendor onboarding/offboarding and service transition activities.
  • Develop dashboards and reports for service performance, risks, and compliance.
  • Ensure alignment with ITIL best practices and business requirements.

Job Tags

Full time

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