Job Description

Job Title: Digital Agility Coach / Scrum Master

Location: Washington, DC (Onsite)

Job Type: Contract

Experience: 5+ Years as Scrum Master / Agile Coach (Enterprise Environment)

Interview Process: Face-to-Face Interview

Work Authorization: Candidates must be authorized to work in the U.S. without sponsorship and must be employed on the submitting vendor's W2.

Client: Amtrak

Job Summary

We are seeking an experienced Digital Agility Coach / Scrum Master to lead Agile transformation initiatives and drive Lean-Agile excellence across enterprise programs. The ideal candidate will be a servant leader with extensive experience coaching Agile teams, facilitating SAFe ceremonies, optimizing delivery flow, and enabling organizational agility within large-scale enterprise environments.

This role requires expertise in SAFe 6.0 , Scrum, Kanban, Agile coaching, Jira ecosystem tools, and enterprise Agile delivery. The successful candidate will work closely with Agile teams, Product Owners, Release Train Engineers (RTEs), and business stakeholders to build high-performing teams, improve delivery predictability, and foster a culture of continuous improvement.

Key Responsibilities

Agile Coaching & Team Development

• Coach Agile teams to achieve high performance, self-organization, and continuous improvement.
• Mentor team members in Lean-Agile principles, servant leadership, and collaborative problem-solving.
• Promote cross-functional collaboration and help teams develop T-shaped skills.
• Foster a culture of innovation, accountability, transparency, and continuous learning.

SAFe Implementation & Agile Delivery

• Facilitate all Scrum and SAFe ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, PI Planning, Innovation & Planning (IP) Iterations, and Inspect & Adapt (I&A) workshops.
• Ensure Agile teams are aligned with Agile Release Train (ART) objectives and cadence.
• Coordinate cross-team dependencies and facilitate collaboration across multiple Agile teams.
• Support Release on Demand by improving Agile execution and delivery predictability.

Flow Optimization & Continuous Improvement

• Establish and manage Kanban boards to visualize workflow and optimize work-in-progress (WIP).
• Monitor Agile metrics, flow metrics, team health, velocity, OKRs, and delivery performance.
• Identify delivery bottlenecks and implement process improvements to increase team productivity.
• Drive continuous improvement initiatives using Lean, SAFe, Scrum, and Kanban best practices.

Product & Stakeholder Collaboration

• Partner closely with Product Owners to maintain a healthy product backlog and maximize business value.
• Facilitate backlog refinement, story estimation, Definition of Ready (DoR), and Definition of Done (DoD).
• Provide transparent reporting using Agile dashboards, information radiators, and enterprise reporting tools.
• Build strong relationships with business stakeholders, leadership teams, and enterprise Agile communities.

Enterprise Agile Transformation

• Support enterprise-wide Agile adoption across business and technology organizations.
• Coach non-Agile teams and stakeholders during Agile transformation initiatives.
• Collaborate with SAFe Practice Consultants (SPCs), Release Train Engineers (RTEs), and Communities of Practice (CoPs).
• Champion Agile governance, Lean thinking, and organizational change management.

Leadership & Servant Leadership

• Remove organizational impediments impacting Agile delivery.
• Foster psychological safety, trust, collaboration, and team empowerment.
• Influence without authority while driving alignment across multiple business functions.
• Promote servant leadership principles throughout the organization.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field (or equivalent experience).
• Minimum 5+ years of experience as a Scrum Master, Agile Coach, or Team Coach within a large-scale enterprise environment.
• Active SAFe 6.0 Scrum Master (SSM) certification (Mandatory).
• Strong experience implementing SAFe, Scrum, Lean, and Kanban frameworks.
• Hands-on expertise with:
  • Jira Software
  • Jira Align
  • Confluence
  • FigJam
  • AgilityInsights
• Proven ability to coach multiple Agile teams and facilitate enterprise Agile transformation.
• Excellent communication, facilitation, presentation, conflict resolution, and stakeholder management skills.
• Strong analytical and organizational skills with the ability to manage competing priorities.

Preferred Qualifications

• SAFe Advanced Scrum Master (SASM 6.0)
• SAFe Practice Consultant (SPC 6.0)
• SAFe Release Train Engineer (RTE 6.0)
• SAFe Agilist (SA 6.0)
• Certified ScrumMaster (CSM)
• ICAgile Certification
• Experience working within SAFe Studio environments.
• Experience supporting large-scale Agile Release Trains (ARTs) in enterprise organizations.

Technical Skills

• SAFe 6.0
• Scrum
• Kanban
• Lean-Agile
• Agile Coaching
• Agile Release Train (ART)
• PI Planning
• Inspect & Adapt (I&A)
• Jira Software
• Jira Align
• Confluence
• FigJam
• AgilityInsights
• Flow Metrics
• OKRs
• Backlog Management
• Definition of Ready (DoR)
• Definition of Done (DoD)
• Agile Transformation
• Servant Leadership
• Continuous Improvement

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