Job Description
Position Summary
The Accessibility Coach serves as a subject matter expert for digital accessibility, partnering with product, design, development, QA, and business teams to ensure digital solutions meet WCAG 2.2 AA accessibility requirements. This role is responsible for conducting accessibility assessments, analyzing findings, coaching teams on remediation strategies, and driving the adoption of accessibility best practices across applications, websites, documents, and digital platforms. The Accessibility Coach acts as an advisor and mentor, helping teams build sustainable accessibility practices while supporting compliance with organizational accessibility standards and industry guidelines. Key Responsibilities Accessibility Assessments & Analysis
- Conduct accessibility reviews and audits against WCAG 2.2 AA standards.
- Perform manual and automated accessibility testing across web, mobile, and digital applications.
- Analyze accessibility assessment results and identify compliance gaps.
- Document findings, severity levels, business impacts, and remediation recommendations.
- Validate accessibility compliance against organizational and regulatory requirements.
Remediation Coaching & Support
- Partner with development, design, product, and QA teams to remediate accessibility findings.
- Provide guidance on implementing accessible user experiences, interfaces, and code solutions.
- Review remediation efforts and validate accessibility fixes.
- Support teams in prioritizing and resolving accessibility defects.
- Conduct root-cause analysis and recommend long-term accessibility improvements.
Training & Enablement
- Deliver accessibility training sessions and workshops to technical and non-technical stakeholders.
- Coach teams on accessibility testing tools, assistive technologies, and best practices.
- Promote accessibility awareness and inclusive design principles throughout the organization.
- Develop accessibility guidance, standards, and supporting documentation.
Governance & Continuous Improvement
- Ensure projects align with WCAG 2.2 AA standards and enterprise accessibility expectations.
- Track accessibility metrics, defect trends, and remediation progress.
- Participate in accessibility reviews throughout the software development lifecycle.
- Stay current with accessibility standards, regulations, and emerging technologies.
Required Qualifications Experience
- 3+ years of experience in digital accessibility, accessibility consulting, accessibility testing, or accessibility remediation.
- Hands-on experience conducting WCAG 2.2 AA assessments and accessibility audits.
- Experience identifying, documenting, and remediating accessibility issues across digital platforms.
- Experience coaching development and QA teams on accessibility compliance and best practices.
Technical Skills
- Strong knowledge of WCAG 2.2 AA standards and accessibility principles.
- Experience using accessibility testing tools such as Axe, Accessibility Insights, WAVE, Lighthouse, JAWS, NVDA, VoiceOver, and TalkBack.
- Understanding of HTML, CSS, JavaScript, ARIA, and modern web technologies.
- Knowledge of screen readers, keyboard navigation, color contrast requirements, accessible forms, and assistive technologies.
Professional Skills
- Strong communication, facilitation, and presentation skills.
- Ability to explain complex accessibility concepts to business and technical audiences.
- Excellent coaching, mentoring, and stakeholder management capabilities.
- Strong analytical, problem-solving, and collaboration skills.
Preferred Qualifications
- IAAP certifications such as CPACC, WAS, or CPWA.
- Experience supporting accessibility initiatives within healthcare, government, or other regulated industries.
- Experience reviewing and remediating accessible documents including PDF, Word, PowerPoint, and Excel.
- Familiarity with Agile delivery methodologies and DevOps practices.
Key Deliverables
- WCAG 2.2 AA accessibility assessments and audit reports.
- Accessibility findings documentation with remediation recommendations.
- Accessibility remediation coaching and validation of fixes.
- Accessibility training and awareness sessions.
- Accessibility compliance tracking and reporting.
- Continuous improvement recommendations to increase organizational accessibility maturity.
Success Measures
- Reduction in accessibility defects reaching production.
- Increased accessibility compliance across digital products.
- Timely remediation of accessibility findings.
- Improvement in accessibility audit scores and assessments.
- Increased adoption of accessibility best practices by product, design, development, and QA teams.
Core Responsibilities Summary
- Conduct WCAG 2.2 accessibility analysis and assessments.
- Identify, document, and communicate accessibility findings.
- Coach teams through remediation activities and accessibility best practices.
- Verify and validate accessibility fixes.
- Support accessibility compliance initiatives.
- Drive accessibility awareness and continuous improvement across the organization.
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